What happens when my alarm
is actived?
>> Click
here to view a flash animation explaining the activation
process.
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Where are the alarm components installed?
The following image shows a typical system installation.
Please note that each installation will vary from building
to building and will depend on the requiements of the customer.
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What is a keyholder and why are they needed?
Why
are keyholders needed?
The Police require that anyone with a monitored alarm provides
the names, addresses and contact details of at least two
people, who live within 20 minutes travelling time of the
alarmed property, to act as keyholders.
What does a keyholder
do?
If the owner is not at home and the alarm activates, a keyholder
will be called by the ADT Alarm Receiving Centre to tell
them that an alarm has been received.
They will also be told the type of alarm
(Intruder, Fire, Personal Attack etc) and whether ADT have
called the Police or Fire Brigade. They may need to go to
the property as soon as possible - and should remember to
take the keys.
If the Police or Fire Brigade have been
called, keyholders should wait for them to arrive. They
should not put themselves at risk or enter the property
if the police or fire services are attending, until they
are told it is safe to do so.
Before leaving they will need to reset
the alarm using the System Code, to secure the property.
They should also telephone the home owner to let them know
about the alarm activation. If the alarm system has been
tampered with, they may need to call The ADT Service Bureau
to arrange an engineer visit.
What does the
keyholder need to know?
- The correct
entry/exit route
- How to unlock
the property
- Where the alarm
panel, keypad and proximity reader are located
- How to set and
unset the alarm
- The System Code.
This can be their own code if it is easier to remember
- The password
for the alarm or their own Verification Number to identify
them when on the property
- The telephone
number of the ADT Alarm Receiving Centre
- The telephone
number of ADT's Service Bureau, to request an engineer
- How to contact
the homeowner
- Where the log
book is kept
- How to reset
the alarm
- How to lock up again
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Do the Bell boxes work?
No they are decoy boxes
that are fitted to the front and rear of property at high
level but can be changed to working bells at an extra cost
of £89.00. The working bell has a strobe light that
works only when the bell activates and does not illuminate
at any other time.
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Do we have to have monitoring?
ADT only have monitored alarm systems but we can fit non-monitored
systems via our sister company Watchdog Alarms.
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Does the system cater for pets?
No - As the detectors are not pet immune. This can be overcome
if the animal is confined to a room and door and window
contacts are fitted. Our sister company Watchdog Alarms
does however fit pet immune detectors.
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Can we part set the system?
Yes you can night set and have one additional part set.
Our engineer will do this to your requirements on completion
of the installation.
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What is a Dual Tech detector?
A dual tech detector senses movement and mass. Both these
senses have to activate to trigger the alarm. This is useful
as it reduces false alarm levels.
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What is a PIR - Passive infra
red?
It is a motion detector that uses an infra red signal. A
passive infra red signal is sent out from the device, this
signal bounces back to the sensor which is continually monitoring
for changes in the returning signal.
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How long does the installation
take?
We anticipate that an 8 zone job will take all day. Our
engineers try to arrive at the premises between 8.30am-9.00am
and complete the installation by 5.00pm. Larger installations
will take a second day.
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Can we 1st fix and return to
2nd fix the installation?
Yes we can carry out the installation in this manner but
there is an additional cost of £140.00 to be added
to the installation cost.
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Do you take credit & debit
cards?
Yes we do but there is a 2.5% surcharge as we are charged
by the card companies.
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When do we pay for the installation?
On completion of the installation the engineer will collect
your payment for the installation only.
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